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Trust & Patient Safety

Patient safety, privacy and medical disclaimer information.

Read important information about privacy, online calculators, AI tools, report support and safe use of medical content.

Patient Safety

Why patients choose ScanLab

Helpful information about our quality practices, privacy approach and safe use of online tools.

Qualified Panel

Doctor and specialist panel details can be shared with qualification, specialty and availability where applicable.

Sample Quality

Patient identification, sample labelling, test preparation and report review help reduce avoidable errors.

Privacy First

Patient reports, prescriptions, phone numbers and medical information should be handled with confidentiality.

Medical Disclaimer

Website calculators and AI tools are educational and cannot diagnose, treat or replace a doctor.

Clean Facility

Facility tour and hygiene information help patients feel confident before a centre visit.

Transparent Pricing

Package inclusions, test names, approximate pricing and preparation requirements are shown clearly wherever available.

Home Visit Safety

For home collection, please keep patient details, address, prescription and fasting status ready.

Patient Feedback

Patient feedback helps us improve service quality and helps new patients choose with confidence.

Need Help?

Not sure which test to book?

Send your prescription, symptoms or preferred package on WhatsApp. Our team can guide booking, fasting instructions and availability.

Privacy policy summary

Patient information such as name, phone number, prescription, reports and appointment details should be used only for booking, testing, reporting and support communication. Do not publicly share medical information without patient permission.

Terms of use

Website information, calculators, blogs and AI-style tools are provided for patient education and service awareness. Test availability, prices, reporting time and home visit charges may change and should be confirmed while booking.

Medical disclaimer

Content on this website is not a medical diagnosis. Calculators, report interpreter tools, test suggestions and blog content cannot replace consultation with a qualified doctor. Emergency symptoms such as chest pain, severe breathlessness, fainting, stroke-like symptoms, severe bleeding, pregnancy bleeding or reduced fetal movement require urgent medical attention.

Patient preparation responsibility

  • Follow fasting, water intake and medication instructions given by your doctor/lab.
  • Carry prescription, previous reports and relevant clinical history.
  • Inform staff about pregnancy, allergies, current medicines or special conditions.
  • Review reports with the referring doctor before starting or stopping treatment.